Human Resource (HR) Skills: The Key to Effective Employee Management

Human Resource (HR) Skills

The most expected factor of an employee on their first day is a good manager, leader, or HR. A good HR person personifies the company culture and environment. It is expected of them to be professional, considerate, responsible, and an expert at decision-making and problem-solving.

HRs need to make sure that the employees are engaged with their work and are being productive in order to be able to contribute to the company’s success. HRs require a few skills or strategies to be able to handle the situations and in order to make sure that the employees are productive, to not overwork themselves, and also like the work they are doing.

Human resource management is a critical function in any organisation, as it plays a vital role in attracting, retaining, and developing employees. The success of an organisation often depends on the effectiveness of its HR department, which requires a unique set of skills. In this article, we will explore the key human resource skills that are essential for effective employee management.

Role of HRs in Improving Employee Engagement

HRs play a significant role in improving employee engagement. The HRs are closely connected and have records of the employees and their backgrounds.

They need to use this as an advantage to get in touch with the employees and create a positive business relationship amongst themselves. By engaging with the employee, HRs create a better environment for the employees and also helps the company build a better culture for their employees and management.

The HRs have to make sure that the employees are provided with the right tools and environment and should also ensure that the employees have the right skills to contribute to the company’s growth.

HRs should also make sure that the employees are engaged with their work and are satisfied with what they are doing, and in order to know that HRs should develop a few skills and come up with or develop strategies that help the employees be more productive and engaged with the work they do.

Some of the most important and significant roles HRs play in engaging the employees are listed below:

  • Recruiting or hiring the right talents
  • Maintaining company culture
  • Focusing on employee benefits
  • Creating a safe work environment
  • Handling problems efficiently and professionally
  • inventing and implementing solutions for it
  • Listening to the employees
  • understanding the employees
  • Providing them with all the necessities required
  • Develop new strategies in order to keep the employees productive
  • Monitoring the company’s growth
  • Motivating the employees into being productive
  • Encouraging the employees into striving for success
  • Requesting feedback and improving or improvising from them,
  • Celebrating success with employees, etc.

Getting the employees to engage with their work can be hard but is very important. It requires keen thinking and a lot of requirements and factors that need to be put in thought in order to create effective strategies to help the company succeed.
It requires certain skills and they are discussed further in this article.

Top Human Resources Skills Required to Improve Employee Engagement

Listed below are a few human resource skills that need to be acquired by every HR in order to improve employee engagement:

1. Creating an exemplary onboarding process

Onboarding is a very important and very much looked forward to process. It is a process that every employee is excited about and has their own fantasies.

Though we can’t fulfil all their requirements, we can still make their onboarding process a very special one just by implementing our own strategies.

It is very important to concentrate on the details of what the employees might want in general and focus on that solely.

Describe the employee’s job clearly and the goals required to be met for better understanding and productivity.

2. Building leadership qualities

HRs should set an example to their employees by portraying the best leadership qualities and by being role models to their employees and/or subordinates.

To build the best leadership skills firstly you need to identify employees’ strengths and weaknesses, brush up on your hard skills, determine your goals and missions, and admit when you fail and move on.

The above were a few basic qualities a good leader should have to set an example to others relying on them.

3. The ability to train the employees in the right manner

Training your employees is a vital part in increasing productivity and employee engagement.

The first thing you must do is set goals and expectations that you want from your employee. You can also offer them e-courses for better and faster learning.

Use various software tools to monitor their progress, hold innovative sessions for learning and focus solely on their skills and what they can contribute to the company with that.

HRs should motivate the employees into contributing to the company’s growth and success.

You may also use other techniques such as cross training, peer learning, and etc.

4. The ability to know the necessities of the employees

When you hold the position of a HR, it comes with certain responsibilities and necessities.

And one of the most important ones is to engage with your employees and know what they need and require. First off, once the onboarding process is over, you must provide your employees with basic office necessities such as a proper engaging workplace with a laptop and other required stationary supplies.

Once these are provided you must know what they need to be productive, you must know their strengths and weaknesses and provide accordingly. You must fulfil their social and self-esteem needs as well.

Employees need motivation and encouragement as well. It is important for the HRs to provide the employees with proper encouragement and motivation for them to be more productive and engaged in their work.

5. The ability to improvise strategies based on feedback

One of the most important and approved techniques by many successful leaders to improve strategies is to request feedback from employees.

When you trust your employees and receive the same trust from them the employees tend to be honest with you.

Once you build the trust between you and your employees, you must request for honest feedback from them regarding the strategies you have implemented.

It is important for you to read and understand their feedback and reflect on it, and try to improve or change it accordingly. It helps you feel more confident in your implementations and also helps your employees portray a positive behaviour towards the company and also helps both of you to focus on your goals.

HRs can acquire feedback through various means such as survey methods, software tools, etc.

6. The ability to sustain and maintain conversation

The ability to maintain or sustain a conversation with your employees is very crucial and significant.

It is important for HRs to converse or have a one-on-one talk with their employees in order to know the necessities and requirements of the employees, because depending solely on the feedback will not be accurate.

Holding a conversation with your employees will make you understand the employees better and also help them to be honest and comfortable.

Proper conversation with employees helps them be confident in being honest and open and employees also have the ability to suggest solutions to various problems.

You can also hold group discussions with your employees and discuss problems and strategies as a team and come up with solutions. This helps the company greatly to improve its culture.

7. The ability to contribute to the company’s growth

All the above techniques fall under the base emphasis, that is, HRs helping or contributing to the company’s growth and success.

Though it is very important for HRs to look after the employees, monitor them and motivate them into contributing to the company’s success story, it is also important for them to set an example or be a role model and also contribute to the company by creating different strategies and techniques based on or focusing on the company culture.

It is important to put in thought the company’s culture and employees’ satisfaction to design the skills and techniques efficiently in order to increase productivity and boost the employees’ capacity to contribute to success.

8. Communication Skills

Effective communication is an important aspect of human resource management, as it helps to foster positive relationships between employees and management. Clear and concise communication helps to minimise misunderstandings and conflicts, while promoting transparency and trust. Some effective communication techniques include active listening, regular performance feedback, and open-door policies.

9. Strategic Planning Skills

Strategic planning is crucial in human resource management, as it helps to ensure that the HR department is aligned with the overall goals and objectives of the organisation. A well-defined HR strategy can also help to identify potential areas for improvement and increase overall efficiency. HR professionals should be skilled in long-term planning, goal setting, and problem-solving to effectively manage employees.

10. Emotional Intelligence

Emotional intelligence is the ability to understand and manage one’s own emotions, as well as the emotions of others. In human resource management, emotional intelligence plays a critical role in building positive relationships with employees, resolving conflicts, and fostering a healthy workplace culture. HR professionals can enhance their emotional intelligence skills by practising empathy, self-reflection, and active listening.

11. Active Listening

Active listening is a critical skill in human resource management, as it helps to build strong relationships with employees and understand their needs and concerns. Active listening involves paying attention to what others are saying, asking questions, and showing genuine interest in their perspectives. This can help to improve communication and resolve conflicts in the workplace.

12. Leadership Skills

Leadership skills are essential in human resource management, as they help to motivate and guide employees. Effective HR leaders possess strong interpersonal skills, strategic thinking, and the ability to inspire and empower others. They also have the ability to think creatively, make difficult decisions, and communicate effectively. HR professionals can develop their leadership skills by participating in training programs, networking, and seeking feedback from colleagues and superiors.

13. Time Management

Time management is a critical skill in human resource management, as HR professionals must often balance multiple tasks and priorities. Effective time management can help to improve productivity, reduce stress, and increase job satisfaction. Some tips for maximizing time management skills in HR include setting clear priorities, delegating tasks, and using technology to automate routine tasks.

14. Professional Development

Continuous professional development is essential in human resource management, as it helps to keep HR professionals up-to-date on industry trends and best practices. Professional development opportunities can include attending conferences, participating in training programs, and pursuing certifications. By staying informed and constantly improving their skills, HR professionals can ensure that they are equipped to effectively manage employees and contribute to the success of the organisation.


Employees are your company’s greatest asset. And for the asset to help your company grow, you must have certain skills to help and contribute to the company to thrive and succeed which were discussed previously.

But these aren’t the only factors or skills acquired by great professionals and leaders. To be the best one amongst all, HRs need to keep up with the 3 I’s: invent, implement and improvise.

Though it may be hard to be the best of the best, it is not impossible. It is very important to think and learn in the process and be the best at what you do.

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